FAQ
Find the Answers You Need for an Easy and Predictable Stay
About the Apartments
We have one wheelchair-accessible apartment. Please contact us directly if you wish to book this specific apartment.
No, you need to bring your own coffee and tea. However, the apartment is equipped with both a coffee maker and a kettle.
No, all our apartments are non-smoking, so smoking is not allowed inside. However, smoking is permitted on the balcony. If a guest smokes inside the apartment, a penalty fee will be charged.
All our apartments are equipped with a private washing machine and dryer. Irons and ironing boards are also available in the bedroom closets.
We offer 1-bedroom, 2-bedroom, and 3-bedroom apartments.
Langgata 48 consists of four identical apartments:
– 3 Bedrooms
– 2 Bathrooms
– Open-plan living room and kitchen
Tordenskioldsgate 13 consists of 3 apartments:
– Two apartments with 2 bedrooms each.
– One apartment with 1 bedroom
“All our apartments are equipped with a hairdryer, iron, ironing board, and drying rack. You can find these items in the hallway closet.
When you move in, you will find the beds made up. Bath towels and hand towels are provided for all tenants in the apartment, and you will also find a starter kit that includes toilet paper, hand soap, and dishwasher tablets.
No, not beyond the starter kit provided in the apartment upon arrival.
We have a 14-day cancellation and modification policy.
No, unfortunately we do not allow pets. This is to ensure that our apartments remain allergy-friendly.
Booking and Payment
Our 14-day cancellation policy applies under all circumstances. This means that if, for any reason, you are unable to use your apartment with us, you will need to contact your insurance company to see if they cover the cost of your stay.
Yes, all tenants must be over 25 years old or be part of a family.
We have a 14-day cancellation and modification policy. This means you can cancel or modify your reservation free of charge up to 14 days before the arrival date.
ou can pay by credit card or invoice. We do not accept cash payments. For companies, we offer invoice arrangements with post-payment for account customers after a credit check. For invoicing (outside of account customers), we require a deposit reserved on a credit card, which will be released at checkout. Please note that it may take a few days for the amount to appear in your account, depending on your bank. We require all guests to provide a security deposit of 5,000 NOK upon arrival.
We have four identical apartments in our building, all of which can be rented so that a large group of 16–24 people can stay together.
You can rent an apartment directly on our website or contact us directly at booking@telemarkapartments.no . You can also call us at +47 47 8000 88.
Unfortunately, it is not possible to choose a specific apartment. You are welcome to let us know any preferences regarding the floor, and we will do our best to accommodate your requests.
If you wish to extend your stay, it is important that we are notified well in advance of the original check-out date. As long as we have available apartments, extending your stay is not a problem. Please contact us at booking@telemarkapartments.no or +47 47 8000 88.
Yes, we reserve a deposit of 5000 NOK upon arrival.
Yes. Since our beginning, we have maintained good collaborations with both small and large companies. Please contact us at booking@telemarkapartments.no or +47 47 8000 88, and we will tailor an agreement that suits your company.
Yes, you will receive a confirmation by email.
Move in and out
Contact us and you will be able to store your luggage.
We will send you a text message with the address of your apartment the day before your arrival.
If you arrive after our opening hours, we will send you a code via SMS upon your arrival.
Unfortunately, we cannot guarantee this, as it depends on when the apartment is ready. However, if the apartment is available earlier, you are of course welcome to check in sooner.
We cannot guarantee this, as it depends on when the apartment needs to be ready for the next tenant. However, a separate arrangement for a later check-out can be made if possible.
Yes, for security reasons, all guests must be able to present their payment card as well as valid identification. Unfortunately, we cannot allow check-in if these cannot be presented.
No. Cleaning of the apartment is included in the rental price, but the apartment should be tidy, and the trash should be placed in the recycling bins under the kitchen sink when you move out. If you are staying for a longer period, you will need to empty the bins yourself during your stay.
No later than 9:00 AM on weekdays and 12:00 PM on weekends.
We use codes, which you will receive at check-in.
During your stay here
No, to save the environment and because this is not a hotel, we only change bed linens and towels for stays longer than 7 days. This is included in the weekly cleaning of the apartment. All apartments have a washing machine and dryer, so it is easy to wash the towels yourself if you wish.
We clean the apartment after you move out. Each apartment is equipped with a robot vacuum so you can vacuum while staying there. In addition, you will find a handheld vacuum and cleaning supplies in the hallway closet, so you can clean up any spills or similar situations that need immediate attention.
No, we do not allow gatherings or parties in our apartments. Quiet hours are from 10:00 PM to 8:00 AM. If these rules are violated, the tenant will be evicted immediately. Any rent or deposit already paid will not be refunded.
Please contact us at booking@telemarkapartments.no or +47 47 8000 88. We are available 24/7 for urgent issues.
There are trash containers outside.
- Residual waste should be placed in a bag / gray trash bag and thrown into the black container.
- Food waste should be placed in a green bag and thrown into the black container.
- Plastic waste should be placed in a blue bag.
- Paper should be thrown into the green container.
- Glass and metal should be thrown into the orange container.
For all stays, the apartment will be cleaned after the tenant has moved out. If you stay with us for more than 7 days, you will receive a weekly cleaning of the apartment. Usually, the apartment will be cleaned on the same weekday as your check-in (weekly cleaning is not carried out on weekends). Weekly cleaning includes changing towels and bed linens. We will inform you at check-in which day we plan to clean.
For the main and apartment doors, enter *your code*. The doors lock automatically when closed.
You will receive a code at check-in.
All our apartments are equipped with a 65” Smart TV that has a variety of apps installed, including NRK TV, TV2 Play, Viaplay, D-Play, Netflix, YouTube, HBO, Disney+, Amazon Prime, RiksTV, Canal Digital, Spotify, TunIN, and more. Press the 'house' button on the remote to open the menu, where you can log in with your own credentials for your streaming services.
Please contact us, and we will help you.
"In our apartments, you will find a fully equipped kitchen, allowing you to prepare your own meals. There is tableware for 6 people, as well as pots, serving dishes, baking dishes, and more. Additionally, the kitchen is equipped with a coffee maker, kettle, toaster, stand mixer, refrigerator, freezer, dishwasher, oven, and microwave.
Other
Yes, our emergency line is staffed 24/7 at +47 47 8000 88.
The nearest store and gym are 500 meters away at Porselensfabrikken, where you will find KIWI, SATS, Europris, a flower shop, and not least, Porsgrund Porcelain Factory.
As of today, unfortunately, we do not have any charging facilities for the parking spaces we provide. However, there are parking spaces with charging options available nearby.
Free Parking
One parking space per apartment is included in the price, located in the courtyard of our property. Street parking beyond the area in front of our building is for other residents and not for our guests.
Here is a link to Google Maps:
https://share.google/o6C2pI7KQ11vAPDjp
Yes, our emergency line is staffed 24/7 at +47 47 8000 88.
Check the map for transport options or send us an inquiry. We will gladly provide more detailed information on the easiest way to get to your apartment from the airport. Torp Airport is about 25 minutes away by car.
We can offer both 1 extra bed and 1 baby crib, subject to availability. An extra bed costs NOK 500 per night per person, and a baby crib and chair cost NOK 500 per night. Please contact us to check availability and to book these items.
No. We rent out apartments with fully equipped kitchens suitable for self-catering. If you need something quick, there are several nice cafés nearby that offer rolls and other breakfast items.
Due to allergy concerns, we unfortunately do not allow pets in our apartments.
Yes, you will receive a confirmation by email.